Guidance Twenty Nine - Internal procedures

Each organisation should, in addition to this multi-agency Policy, Procedure and Guidance document, have their own internal procedures detailing how allegations of abuse and safeguarding adults’ issues are dealt with in their own organisation. This should be consistent with the multi agency procedures and should detail staff in your organisation responsible for the role of referrer.

This guidance is aimed at assisting organisations in completing their own internal procedures.

Organisations’ own internal procedures relating to Safeguarding Adults should be consistent with the Nottinghamshire Multi Agency Safeguarding Adults Policy, Procedure and Guidance. They should:

• Include a statement of commitment to a zero tolerance of abuse and neglect within your organisation;

• Provide guidance on minimising and preventing abuse (see Guidance 1 – Prevention and Minimising Abuse);

• State what to do in an emergency;

• Provide details of those responsible for referring in your organisation (there should always be more than one person);

• Detail key responsibilities for the Referrer (full details of these can be found in Guidance 6 - The Referral);

• Provide telephone number and details of how to make a referral;

• Provide a copy of the Referral Pro Forma;

• Detail key responsibilities for Alerters – i.e. their duty to ensure a person’s safety and wellbeing and to report;

• Reference the role of staff and volunteers;

• Provide appropriate and accessible information for services users;

• Be cross referenced with other internal policies and procedures within your organisation. For instance domestic violence, serious incidents, Health and Safety, disciplinary policies etc;

All organisations have a responsibility to provide their local Safeguarding Adults Team with a copy of their internal policy and procedures. The local Safeguarding Adults Team may review and carry out audits of internal policy and procedures, making recommendations where necessary.

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