Guidnce Twenty Eight - Complaints
Introduction
There will be times during a Safeguarding process where concerns are raised. It is hoped that professionals will be able to work together to resolve these problems before they become a complaint. However, there will be some occasions when this is not possible. In these instances you should follow the guidance below, depending on the nature of the complaint.
Complaints about the Safeguarding Process
All complaints about the Safeguarding Adults Process, for example if timescales are not met or if you do not agree with the outcome of an investigation, should be sent to the Safeguarding Manager for that assessment with a copy to the relevant Safeguarding Adults Board.
Safeguarding Managers should comply with their internal guidelines on complaints meeting timescales and informing the relevant people.
Complaints about Individual Organisations involved in the Safeguarding Process
All complaints about individual organisations, for example the conduct of the Police in relation to a safeguarding assessment, should be sent to that organisation’s complaints department with a copy to the relevant Safeguarding Adults Board.